Return & Refund Policy
Last Updated: August 31, 2026
At PureHealth Research, we want you to be completely satisfied with your experience. We have developed this policy to ensure that returns, refunds, and warranties are handled fairly and transparently across all product categories, regardless of your location.
1. General Satisfaction Guarantees
We offer industry-leading satisfaction guarantees for our wellness products. These are voluntary policies that exist independently of, and extend beyond, your statutory rights provided by local laws.
- Supplements: You are backed by a 365-day money-back guarantee. To receive a full refund, you must return the bottles/jars (even if they are empty or used) within 365 days of your billing date.
- Supplement Patches: Try your first pack risk-free for 30 days. If you’re not satisfied, contact us within 30 days of delivery for a refund. One opened or used pack per customer is eligible for a refund. Additional unopened packs may be returned for a refund.
2. Product-Specific Return Eligibility
| Product Category | Return Window | Condition Requirements |
|---|---|---|
| Supplements | 365 Days | Must return empty/used/full bottles. |
| Patches | 30 Days | Must be in original packaging, unused |
| Devices, Equipment & Other | 30 Days | Must be in original packaging, unused |
Important Rules for Specific Categories:
- Supplements: To receive a full refund, you must return the bottles/jars (even if they are empty). Please be sure to retain your bottles/jars, as they must be returned to qualify for a complete refund.
- Patches: Try your first pack risk-free for 30 days. If you’re not satisfied, contact us within 30 days of delivery to request a refund. You may receive a refund for one opened or used pack per customer. Additional packs must be unopened and returned within 30 days to qualify for a refund.
- Devices & Equipment: If you change your mind, you may return devices within 30 days of receipt. Please note that we may decline a refund if the item shows use beyond normal inspection; is missing parts/accessories; is damaged, heavily soiled, or unsanitary; contains used consumables; or has not been emptied/cleaned where reasonably needed. Devices that have been opened, activated, or damaged through misuse are not eligible for a refund unless they are defective.
- Hygienic products: Products such as socks, underwear, and similar items can be returned within 30 days if they have not been worn and remain in their original packaging.
- Non-Returnable Items: The following are not eligible for change-of-mind returns: personalized or custom items, sealed hygiene/intimate goods once opened, items returned unsanitary, leaking, or unsafe and products damaged after delivery by misuse. Expedited shipping, delivery surcharges, and service/installation fees are non-refundable unless required by local law.
3. Return Procedures
Return the product (including empty containers where applicable) along with the original invoice to the provided shipping address: 10199 Dean Dr. Manassas, VA 20110.
Important: the customer is responsible for the cost of return shipping. We recommend using delivery confirmation to avoid any delays.
If any counterfeit products are included in your return, your entire return will be deemed invalid and no refund will be issued. We reserve the right to retain such products for investigation and enforcement purposes.
Contact our Customer Care Team at support@purehealthresearch.com, or call us at (888) 558-9836, Mon – Sun 24/7, and our team will be happy to assist you with the return process.
4. International Orders, Customs, and Duties
All customs duties, import taxes, levies, or other charges imposed by the destination country shall be borne solely by the recipient. Such charges are not included in the product purchase price or shipping costs displayed at checkout. The assessment and collection of these fees are determined by the customs authorities of the recipient’s country, and the Company has no control over, and assumes no responsibility for, any such charges, delays, or additional requirements arising from the import process. In the event the recipient refuses to pay the applicable customs duties or taxes, resulting in the package being returned, held, or destroyed by customs authorities, the Company shall not be liable for any resulting loss, non-delivery, or refund.
5. Defective or Faulty Products
If any product purchased is found to be defective or faulty (including manufacturing defects), we will provide a repair, replacement, or refund at no additional cost to you.